This talk has a surprise element to it. After introductions, the speaker would enter into a general discussion about ‘quality management’ and how quality is perceived. The talk then transforms into a high-energy performance of a dance whilst cupcakes are served to the audience.
The outcome of this performance is a search of what ‘quality’ looks, feels and tastes like by leading the audience into a discussion around the following aspects:
| Vision / Ideas | Being a visionary and being able to conceptualize the future |
| Skills | Having the necessary skills set to perform a task |
| Methods | The science of following procedures |
| Ingredients | The internal make-up of people – refer to their inner being, desires, thoughts and actions that become a ‘mixture’ of themselves |
| The environment | The purpose of affliction or difficulty |
| Time out | Importance of ‘resting’ or balancing self |
| Presentation | How we present ourselves to the world around us and why we should care what other people think |
| Quality | When is something quality |